Covid19 Delays
Unfortunately due to COVID 19, domestic & international couriers are experiencing longer than usual shipping times. See all international shipping updates & delivery times here.
We will still be packing & getting your orders with couriers as fast as possible, however the delays with the couriers are out of our control. We really appreciate your patience during this time.
Shipping
Due to being a one woman show most of the time, we ship twice a week so that your orders are sent within 48 hours. If your order is urgent please make sure to send me an email so we can ensure you receive your order on time. All prints are protected in a clear envelope as well as a non-bendable card envelope or mailing tube to ensure your print is protected all the way to you. Please note that A2 Prints cannot be shipped with notepads or photo books.
Domestic Shipping
Domestic orders are sent via Australia Post.
Standard delivery is $11
Express Delivery is $15
Signature is not required on delivery.
We do not take responsibility if the incorrect address is entered upon ordering. If the order is returned to sender, shipping charges will apply to re-send the order. To ensure the address is correct, please check the order confirmation email.
International Shipping
International orders are sent via Australia Post for a flat rate of $25 AUD. International shipping takes 3 -10 working days from Australia to your door. Tracking is only available with some international destinations.
Once your order arrives in the destination country, it is passed onto your local courier service. The same tracking number applies.
We do not take responsibility if the incorrect address is entered upon ordering. If the order is returned to sender, shipping charges will apply to re-send the order. To ensure the address is correct, please check the order confirmation email.
Shipping Concerns
Missing order
If you fear that your order may have gone missing in transit to you, please visit here.
Damaged Order
We always package our items to ensure safe delivery, however sometimes couriers don’t take as much care as we would. If this occurs, please take photos of the item ordered and the packaging how it was delivered to the best of your ability.
You can either:
Within Australia, seek compensation by taking the item to your local Aus Post (more details here)
Please email hello@jasminedowling.com with the images of how your order arrived to you and we can look into it further.